Broxwood Windows & Doors Ltd. Product Warranty
Broxwood products, are manufactured to high and existing standards. This Product Warranty is applicable from the date goods are ready for delivery and is subject to Broxwood Windows & Doors Limited Standard Conditions of Sale.
1 Product Warranty covers the following items as specifically detailed below:
This warranty shall be void where:
2.1 Damage to the surface coatings has occurred by physical damage, abrasion (e.g. window cleaners), pet damage, chemical damage, damage caused by bad maintenance or poor design of the building.
2.2 Where non-standard paint finishes were ordered by the customer. In such cases the warranties for the surface coatings only extend for the period set out below.
- Two coat opaque – three years
- One coat primer – three months
- One coat translucent stain – no warranty
- Two coat translucent stain – one year
- Un-finished products – no warranty
2.3 Damage has occurred as a result of faulty installation, repairs, alterations or work processes or pollution from the surrounding area.
2.4 Damage has occurred from excessive cleaning processes or hosing down of product.
2.5 Products have been stored in unventilated areas prior to fitting, or have been left unventilated during the construction process.
2.6 Products have been used in swimming pool enclosures.
2.7 Surface wear has gradually been caused by natural elements.
2.8 Damage has been caused by external causes outside the control of the Company which shall include, but are not limited to accident, fire, disaster or burglary.
2.9 Products have been exposed to unusual physical conditions.
2.10 Any sums remain due to the Company.
All surface treatment warranties are subject to environmental conditions of the site, location and adherence to the care and maintenance procedures stated in the Company’s site instructions.
If you have a valid claim please contact our office in the first instance requesting a claim form.
If necessary it rests with the Customer to substantiate the date of despatch of products from the manufacturer, proof of purchase and provide maintenance record.